Payment Policy

Payment

All prices on Victoria Mary are shown in Australian dollars. The price you see on the product page is the price you pay at checkout, with delivery included at no extra cost.

When you are charged

Your payment is taken when you place your order, not when it leaves our warehouse. If an item turns out to be unavailable after you have paid, we cancel that item and refund it in full to the method you paid with.

Your card details

We never see or store your full card number. Payment is handled by our payment provider through Shopify’s secure checkout, and your card details are encrypted before they leave your browser. Once an order is placed, the only payment information visible to us is your billing address and the last four digits of your card, which is what we use to match a payment to an order when you contact us.

Security

Our checkout runs over an encrypted HTTPS connection, and our payment providers are certified against PCI DSS, the security standard that applies to any business handling card payments.

Currency

We charge in Australian dollars only. If your card was issued outside Australia, your bank may apply its own exchange rate and a foreign transaction fee. That charge comes from your bank, not from us.

Declined payments

If a payment is declined, your order is not placed and no money leaves your account. Any amount you see pending is an authorisation held by your bank, and it is released automatically, usually within a few working days.